PROMPT vows to listen to members

PROFESSIONAL register BASIS PROMPT has promised to adapt and evolve in an effort to deliver maximum value to members.

Initial results from its first-ever membership survey is painting a positive picture of an organisation which delivers independent proof of professional credentials.

And chief executive Stephen Jacob insists feedback from the study will be used to ensure the register remains effective and relevant.

More than 300 members have so far taken part in the survey, launched at PestEx in March.

Almost a third reported membership has helped them gain more business and some 85 per cent feel affiliation delivers value for money.

Over three-quarters of respondents are satisfied with the support they receive from PROMPT, which acts as the vehicle for Continuing Professional Development (CPD) within the industry, and as many as 90 per cent would recommend CPD to colleagues.

But almost 60 per cent of respondents so far feel the organisation should do more to raise the profile of the pest control profession as a whole.

Mr Jacob said: “The survey is helping us to engage with our members and find out what we’re doing well, where we can improve and what more they’d like to see.

“Feedback so far indicates people are starting to see PROMPT as an independent champion of the industry.

“But we know we can do even better and listening to the people that matter will ensure we move forward in the right direction.”

The number of controllers affiliated to PROMPT soared past the 4,000 barrier for the first time last year.

A new-look stand-alone website is already in the pipeline, a revised version of the mobile PROMPT app is due to be launched in the summer and the renewal of a campaign to raise the profile of the initiative is expected to deliver further benefits to members.

Mr Jacob added, “We’ve received strong feedback so far and much of it has been positive.

“We’re already improving direct communication by sending out regular newsletters and will ensure we remain in touch with our members.

“If we could raise our profile in the public domain too, consumers might become more aware of what we stand for and that would benefit our members.

“It’s certainly something we’ll look into in the coming months.”

The survey will remain available, both digitally and in print, until at least the end of the year.


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